Our Client inbox will only be monitored periodically on Dec 27th, 30th, and 31st. Our office is closed Dec 25th, 26th, and Jan 1st.
If your machine shows a blank screen or Out of Order message, please try power cycling the machine by unplugging it for 30 seconds. Once it has rebooted completely (this may take a couple of minutes) please let us know if any issues remain.
Our drivers will still be visiting sites (with the exception of Dec 25th & 26th) so may be able to address physical issues.
If the machine is not vending correctly or the hatch will not open, please do try a power cycle, however if the issue persists (and you do not have a key for your machine) it will require an operator visit as there is likely a product blocking the lift. In this instance please request for us to Close the machine rather than leaving it unplugged to ensure it retains its temperature.
If you have a key for your machine and it is not vending correctly, please ensure to check inside the hatch and above/below the elevator for any product or wrapping that may have fallen. Once this is cleared please restart your machine and it should run correctly.
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